top of page

Complaints & (Compliments)

CODA welcomes feedback!

​

Complaints are part of providing high quality supports to our clients.  They help to measure client satisfaction.

 

They provide useful feedback to support continuous improvement of our services.

 

A complaint may be made:

  • verbally

  • in person

  • in writing

  • by an advocate.

 

CODA's Quality and Compliance Manager handles complaints.

 

You can contact the Quality and Compliance Manager to discuss any issues by ringing CODA’s office. (03) 5231 1573 or via email to coda@coda.org.au. Or you may use the online message system available via this website. 

​

​

​​

An external mediator may be used during an investigation. Culturally sensitive advice will be sought by the Quality and Compliance Manager to resolve issues about:

  • racism

  • discrimination

  • cultural abuse involving Aboriginal or Torres Strait Islander people.

 

If, after investigation, you feel the complaint has not been resolved. Or if the outcome is unsatisfactory, the matter can be referred:

  • NDIS Clients/Carers or Advocates can contact the NDIS Quality and Safeguards Commission on 1800 035 544

  • TAC Clients/Carers or Advocates can contact the commission on  1800 332 556

CODA Inc. maintains a complaints register and reports annually to the Disability Services Commissioner.

 

CODA has an easy read brochure on how to make a complaint:

​

​

​

​

​​

​​​

CODA also has a Policy on complaints.  If you would like to read it, you can download it here:

​​​​​​​​​​​

Complaints Assistance

The following are organisations that may be able to offer support if you need to make a complaint.

Colac Otway Regional Advocacy Service

50 Rae Street

COLAC VIC 3250

03 5232 1009

Health Services Commissioner

1800 136 066

The Disability Services Commissioner

Level 30, 570 Bourke Street

MELBOURNE VIC 3000

Complaints - 1800 677 342

Enquiries - 1300 728 7187

TTY - 1300 726 563

Australian National Disability Abuse and Neglect Hotline

1800 880 052

Office of the Public Advocate

1800 309 337

Villamanta Legal Service

44 Bellarine Street

GEELONG VIC 3220

03 522 2925 or

1800 014 111

Victorian Civil & Administrative Tribunal

55 King Street

MELBOURNE VIC 3000

1800 133 055

Equal Opportunities Commission

Level 3 / 380 Lonsdale Street

MELBOURNE VIC 3000

1800 134 142

bottom of page