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Key Policies

Access

Fair, flexible and consistent process are applied when assisting new clients to access CODA.

Complaints

CODA welcomes feedback!

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Complaints are part of providing high quality supports to our clients.  They help to measure client satisfaction.

Privacy

CODA is committed to protecting the privacy and confidentiality of personal information.

Discrimination

CODA recognises its responsibilities and obligations in employment and care provision under State and Federal anti-discrimination and equal opportunity laws.

Advocacy

An advocate is someone who represents individuals or groups.

CODA will ensures that clients know their rights to access an advocate to speak on their behalf.

Continuous Improvement

Colac Otway Disability Accommodation Inc, (CODA) is committed to identifying opportunities to continuously improve its services to meet and exceed the expectations of our participants, their families and people identified as important in their daily lives.

Human Rights

CODA is committed to a healthy and happy workplace, see our related policies on abuse and neglect;​​​​​​

Accessibility Statement

Colac Otway Disability Accommodation Inc. is committed to providing a website that is accessible to the widest possible audience.

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